Resolving Emotionally Charged Conflicts
Conflict is inevitable and, while sometimes it can be a healthy thing, it undermines leadership and productivity for organizations, especially when they are emotionally charged. When emotions take hold of a conversation, it fragments relationships and disrupts the work culture, leading to uneasy collaborations and a challenging environment. And, with a challenging environment, an organization is more prone to losing employees, especially if it’s led by someone who consistently lets strong emotions cloud their better judgment.
Conflicts have become increasingly commonplace within organizations throughout the pandemic, with employee-employer disputes, mainly due to pandemic-motivated changes to work-life, including rigid hybrid models and complex remote working plans. Considering how much more employees are valuing their work-life balance and developing changing attitudes towards work, the importance of conflict resolution has been heightened. Leaders must show a combination of empathy and poise when handling the plights of their employees in these consistently unpredictable times.
How To Find Reason Within the Unreasonable
Understanding Shifting Professional Expectations
The only way leaders can react to these shifting expectations, and increased voicing of opinions towards adverse professional elements is through understanding. The professional environment should further encourage employees to speak out. Every conflict has a deep-rooted reason, even for the simplest reason. More informal communication fosters increased relatability between employees and their bosses, with both parties feeling as if they can go to each other about anything.
Leaders can organize open forums, inviting their employees to speak their minds or recommend guidance solutions to help employees ease their professional and personal anguish. Providing multiple avenues to resolve the deeper issues that lead to emotionally charged conflict helps organizations to promote collaboration and makes leaders more resourceful, trying to get the most out of the staff they have without forcing unreasonable demands on them.
Conflict can be good in the business world as long as constructiveness is behind it. However, emotionally charged situations benefit no one and lead to unhealthy surroundings that hamper organizations, productivity, and eventually, profitability. With today’s landscape demanding a more personal touch to handle complex professional matters, leaders need to take a more nuanced approach to address conflict.